Documents
Plain language, on the record.
Everything a member or physician agrees to with PRIME, written to be read. Each document is versioned; the version you accepted is recorded on your file. Current drafts are under counsel review.
For members
Telehealth Informed Consent
What telehealth care through PRIME is, what it is not, its benefits and limits, and what you agree to before a physician sees you.
Version 2026-10-draft2 · PDF available
Notice of Privacy Practices
How PRIME uses and protects your health information, and your rights over it. This notice describes practices required under HIPAA.
Version 2026-10-draft2 · PDF available
Membership Terms
What a PRIME membership includes, how it is billed and renewed, how to pause or cancel, and the rules we both agree to.
Version 2026-10-draft2 · PDF available
Pricing & Payment Policy
What your fee covers, how medications and laboratory services are priced, how receipts and HSA/FSA work, and why PRIME does not bill insurance.
Version 2026-10-draft2 · PDF available
Cancellation, Pause & Refund Policy
How to stop or pause your membership, what happens to your care, and when refunds apply.
Version 2026-10-draft2 · PDF available
Member Onboarding Guide
The four steps from invitation to your first visit, what to prepare, and how care works once you are a member.
Version 2026-10-draft2 · PDF available
For everyone
For physicians
Mutual Confidentiality & Business Associate Terms
Protects both sides: the practice's fee schedule, protocols and member data, and your professional information. Signing commits you to nothing else.
Version 2026-10-draft2 · PDF available
Physician Services Agreement
The working relationship: independent practice under your own license, PRIME's platform and coordination, and compensation under the confidential fee schedule.
Version 2026-10-draft2 · PDF available
Physician Credentialing Checklist & Standards
The documents the practice collects, how each is verified, and what is re-checked over time.
Version 2026-10-draft2 · PDF available
Physician Onboarding Guide
Who PRIME works with, what the three-step onboarding involves, and how practice works once you are active.
Version 2026-10-draft2 · PDF available