Frequently Asked Questions

The individual physician you see. PRIME physicians hold active, unrestricted licenses in the states they serve and exercise independent judgment; the practice provides the platform, coordination and standards, not the diagnosis.

PRIME handles member health information as protected health information under HIPAA: server-only access, minimum-necessary rules, consent capture and access logging. Business associate agreements are in place with vendors that handle health information. We do not describe the practice as compliant until each required agreement is executed, and we will tell you plainly where we stand.

Members can only see physicians licensed in their state of residence, and the booking system enforces this. Availability by state depends on the physicians credentialed at the time; the practice will tell you if your state is not yet covered.

No medication is guaranteed. Your physician evaluates you first. Programs on the catalog are labelled with their regulatory status — FDA-approved, off-label use, or compounded — so you know exactly what is being proposed.

No. Labs and medications are priced per order and shown before you pay; the membership fee pays for physician time and coordination.

No. PRIME is a direct-pay practice. We provide itemized statements you may submit to your insurer or health plan.

From your portal, in one step. Access continues to the end of the paid period.

Your record is yours to access at any time, with or without an active membership. The practice keeps it as the law requires and never sells it.

Your physician orders what your protocol needs. You can use a recent panel, visit a laboratory with a requisition, or use a collection method the practice arranges. Results are uploaded to your portal and reviewed by your physician.

Three steps in one sitting: sign the confidentiality and services agreements, review the confidential fee schedule and protocols, and upload credentialing documents. The practice verifies licensure and the NPI registry before activating a profile. The onboarding portal collects business and credential information only — no patient data is entered there.